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Customer Feedback Form (CFF)
Orix
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ORIX Metro Leasing and Finance
ORIX Rental Corporation
ORIX Auto Leasing Philippines
Date
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Customer Name (optional)
Contact Number (optional)
Account Number (optional)
Attentiveness
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Attitude (courteous, helpful, pleasant)
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Availability (always ready for customers)
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Communication Skills
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Grooming (proper uniform, neat, clean)
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Product and process knowledge
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Regular feedback on concerns and inquiries
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Timeliness (prompt reply to messages)
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
OVERALL SATISFACTION RATING
*
POOR
FAIR
AVERAGE
GOOD
EXCELLENT
Remarks
Remarks
Remarks
Remarks
Remarks
Remarks
Remarks
Remarks
Remarks
Would you refer/recommend ORIX and its services to peers, colleagues, etc?
*
YES
NO
Comments and suggestions
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What code is in the image?
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